Terms

Terms and Conditions for services by Zimmermann Hauswartung (sole proprietorship). Status: January 2026.

1. Scope

These terms apply to all quotes, contracts and services provided by Zimmermann Hauswartung (the "provider"). Deviating terms of the customer are only valid if confirmed in writing.

2. Quotes and contract

Quotes are non-binding unless stated otherwise. A contract is concluded when the customer confirms a quote in writing (email or WhatsApp is sufficient) or when the provider performs the service as agreed.

3. Services

The scope of services results from the quote or written agreement. This includes in particular: cleaning (maintenance, move-out and specialist cleaning), indoor/outdoor caretaking, technical support, gardening, clear-outs, transport as well as craft services and minor repairs.

4. Prices and expenses

The agreed prices in the quote apply. Additional services, extra effort due to heavy soiling, inaccessible areas or short-notice changes are billed separately. Disposal fees, materials, parking charges and external costs may be charged additionally if agreed or required.

5. Appointments and access

Appointments are binding once confirmed in writing. The customer ensures access to all relevant areas (keys, access, electricity and water). Waiting time or lack of access may be billed.

6. Move-out cleaning and handover

For move-out cleaning, the process follows the agreed quote. Any handover guarantee applies to cleaning-related complaints within the agreed scope. Excluded are defects that cannot be resolved by cleaning (e.g., damage, wear, discoloration, mold causes, defective appliances). Follow-up cleaning is carried out within a reasonable time where possible.

7. Customer obligations

The customer informs the provider in advance about special circumstances (materials, sensitive surfaces, defects, access restrictions) and removes personal valuables. For clear-outs, the ownership situation and disposal approvals must be clarified.

8. Liability

The provider is liable ? to the extent permitted by law ? only for damages caused intentionally or through gross negligence. Liability for slight negligence is excluded. For third parties (e.g., subcontracted trades), the provider is liable only as required by law.

9. Notice of defects

Obvious defects must be reported in writing within 48 hours of service delivery (email/WhatsApp). Afterwards the service is deemed accepted to the extent permitted by law. For move-out handovers, complaints should be recorded directly during the appointment.

10. Payment

Invoices are payable within 10 days unless agreed otherwise. The provider may request reasonable advance payments (e.g., for clear-outs, move-out cleaning or materials). Late payment fees and interest may be charged in case of default.

11. Cancellation / rescheduling

Changes or cancellations should be communicated as early as possible. If a cancellation occurs less than 48 hours before the appointment, the provider may charge a compensation fee (especially for reserved time or organised materials/personnel).

12. Privacy policy

Personal data is processed according to the privacy policy. The privacy policy is part of these terms.

13. Governing law and jurisdiction

Swiss law applies. The place of jurisdiction is ? where permitted ? the provider?s registered seat.